Shipping

We ship internationally. Track & Trace code will be provided.

Shipping costs may differ depending in which country you live.

Shipping costs will be calculated at checkout.

Customs

We are not responsible for vat / taxes imposed by your country.

Please make sure you are familiar with your country rules.

Returns 

Items can only be returned if they are in the same condition as when they were shipped.

If you wish to return your order, please contact us and wait for further instructions.

Damaged Item / Wrong Item

When you received a damaged item, you can send an email to: customerservice@platenspelr.com

Please add photo’s and a video of the box and the item, so we can understand the problem.

We provide shipping insurance and seamsplit protection to prevent possible damage. Take these precautions to ensure that you can get the entire purchase amount back in the event of a lost/damaged item.

WARNING: have you not used the precautionary measures? Then we cannot guarantee that you will receive the full amount of your money back.

Lost Packages 

When you think your packages is lost, reach out with your order number and we will try to track the parcel.

Cancel 

If you want to cancel an order, This is no problem at all.

We charge a small fee of 5% on the total amount.

When you reach out, we will evaluate the issue and make it right as soon as possible. We’re always trying to find the best solution.